Cancellation Policy
At New Suparna Telecom, we strive to provide a smooth and transparent shopping experience. This Cancellation Policy outlines the terms under which orders can be canceled.
1. Order Cancellation by Customer
- Orders can be canceled only before they are processed or shipped
- Once the order has been processed or dispatched, cancellation requests will not be accepted
- To request a cancellation, customers must contact us immediately via email
2. Order Cancellation by Company
New Suparna Telecom reserves the right to cancel an order under the following circumstances:
- Product is out of stock or unavailable
- Errors in pricing or product information
- Suspicious or fraudulent transaction detected
- Payment issues or incomplete payment
In such cases, the customer will be notified, and a full refund (if applicable) will be processed.
3. Refund for Canceled Orders
- If an order is successfully canceled, the refund will be initiated within 5–7 business days
- Refunds will be credited to the original payment method
- Processing time may vary depending on the payment provider or bank
4. Late Cancellation Requests
- Cancellation requests made after shipping will not be accepted
- Customers may refer to our Return & Refund Policy for further assistance in such cases
5. Contact for Cancellation
To cancel your order, please contact us with your order details:
Company Name: New Suparna Telecom
Email: [email protected]
Address: 118/2/D/1, Mukherjee Lane, Belur Math, Howrah, WB 711202
6. Policy Updates
New Suparna Telecom reserves the right to modify this Cancellation Policy at any time without prior notice.
